Security Policy

As software company for telehealth, Bask Health, Inc. (“Bask”) understands the critical importance of information security in today's digital landscape. The increasing frequency and sophistication of cyber attacks highlight the necessity for businesses to prioritize security to safeguard their data and ensure the trust and confidence of their clients. By implementing industry-standard security measures and best practices, we demonstrate our unwavering commitment to the protection of sensitive information and the preservation of the integrity of our operations. We take pride in the rigorous security protocols we have in place and are dedicated to maintaining the highest standards of security excellence.

We have a centralized platform that automates the assessment and monitoring of various security controls and procedures. By integrating with our existing systems and tools, our platforms provide us with a comprehensive view of our security posture, identifying any potential issues and ensuring that we are always up to date with the latest security protocols and industry standards. This gives us the confidence that we are following industry best practices and that we are providing a secure environment for our customers and stakeholders.

If something were to fall out of compliance, our compliance automation platform would detect the issue and alert us immediately. This would allow us to take prompt action to address the problem and get back into compliance quickly. By using a compliance automation platform like this, we can stay on top of our compliance obligations and take proactive steps to ensure that we remain compliant with the relevant security practices and standards. This gives us the confidence that we are providing a secure environment for our clients and partners and maintains our reputation as a reliable and trustworthy organization.

Written information security policies and procedures ensure that Bask documents and tests controls to protect customer data and respond to security incidents effectively.

Regular vulnerability and penetration testing help to identify and address potential security weaknesses before they can be exploited by attackers. Bask undergoes an external penetration test of our web application annually by a third party to identify any security vulnerabilities we may have, allowing us to raise these issues internally and remediate them immediately. We also conduct regular internal penetration tests and employ automated vulnerability scanning within our code and its dependencies.

Encryption of sensitive data helps to ensure that the data cannot be accessed or read by unauthorized parties. Having our database encrypted allows customers to feel safe when using our product as it safeguards data when in transit or at rest.

Multi-factor authentication helps to prevent unauthorized access to Bask’s systems, which can help to protect customer data from theft or tampering.

All changes to our codebase are protected with branch protection, meaning that to be able to push a new code change to production, the code change must have been approved by another engineer, as well as the code change has to pass a number of automated tests that check for security issues introduced by the code or its dependencies, as well as end-to-end testing and other security measures. This way, no bad actors internal or external to Bask can push malicious code.

Ongoing monitoring of system access logs and network traffic helps Bask to detect and respond to potential security incidents, reducing the likelihood of customer data being compromised.

Regular training and awareness programs for employees help to ensure that they are equipped to handle customer data securely, reducing the likelihood of human error or data breaches.

Access controls, background checks for employees and contractual obligations for third-party vendors and service providers help to ensure those accessing data can be relied upon to handle it securely. Every quarter, we review application access and access levels to make there is no unnecessary access.

Regular third-party audits and assessments provide an independent validation of the effectiveness of Bask’s information security controls and procedures, providing customers with confidence that their data is being handled securely.

Bask utilizes intrusion detection systems to continuously monitor our systems for potential threats that may occur at any time. Detecting threats early allows us to act quickly and efficiently to prevent any threats from causing short or long- term issues.

At Bask we consider the security of our systems a top priority. Nevertheless, no matter how much effort we put into system security, there can still be vulnerabilities present. If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

• Out of Scope Vulnerabilities. Notwithstanding the foregoing, Bask considers to the following to be out of scope vulnerabilities:
  • Clickjacking on pages with no sensitive actions.
  • Unauthenticated/logout/login CSRF.
  • Attacks requiring MITM or physical access to a user's device.
  • Any activity that could lead to the disruption of our service (DoS).
  • Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS.
  • Email spoofing
  • Missing DNSSEC, CAA, CSP headers
  • Lack of Secure or HTTP only flag on non-sensitive cookies
  • Deadlinks

Note: Bask reserves the right to designate any reported vulnerability as out of scope.

• What not to do. Do not run automated scanners on our infrastructure or dashboard. (If you wish to do this, contact us and we will set up a sandbox for you.) Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data. Do not reveal the problem to others until it has been resolved. Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties

• How to report a vulnerability. You can report vulnerabilities by email to security@bask.health. Once we have received your email, there may be a delay in getting back to you while our team triages the issue. Please provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation. We will handle your report with strict confidentiality and not pass on your personal details to third parties without your permission.